"Our customers really do appreciate being able to make deposits around the clock"
Self-service helps Erste Bank boost consulting-based sales.
One of Austria’s leading retail banks, Erste Bank Sparkasse AG, has continuously expanded its network of CDS (Cash Deposit System) machines over the past 14 years. With CDS solutions at the heart of its self-service strategy, the bank has achieved considerable cost savings on manual cash handling, releasing staff to play a more profitable consulting role.
Erste Bank Sparkasse AG is well on its way to achieving its ambitious long-term goals: to substantially decrease the time staff spend handling cash and considerably increase time spent on advising customers and selling services. CDS solutions continue to play a key role in the self-service strategy with 3rd Generation CDS 820 units from SCAN COIN now being introduced.